106 Cyprus Energy Regulatory Authority From Tables 5 and 6 and Figures 40 and 41, it appears that in the year under review, the performances of EAC both as an ODS and Supplier showed improvement compared to previous years and are therefore considered satisfactory. Complaints submitted to CERA Figure 42 below details the type and number of complaints submitted to CERA in 2021. It should be noted that all complaints have been examined and consumers have been informed accordingly. Figure 42 - Complaints submitted to CERA in 2021 Invoicing/Billing and debt collection 36% Customer services 14% Disconnection due to no or late payment 7% Metering 7% Other 14% Contracts and sales 7% Quality of Supply 15%
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