104 Cyprus Energy Regulatory Authority Table 5 - Performance Indicators of ODS (EAC) PERFORMANCE INDICATOR 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 1 Repair of main fuse after failure 2.905€ 1.896€ 393€ 529€ 914€ 828€ 265€ 367€ 521€ 60€ 137€ 137€ 94€ 34€ 43€ 2 Installation and connection of low voltage meter 5.331€ 2.605€ 290€ 3 Construction of an overhead service line from existing LV mains 7.227€ 3.264€ 205€ 17€ 4 Estimation of charges for electricity supply 239€ 5 Notification of planned supply interruption 6 Investigation of voltage complaint 34€ 34€ 68€ 68€ 34€ 68€ 205€ 34€ 7 Investigation of meter accuracy 308€ 1.811€ 2.289€ 239€ 137€ 31€ 34€ 8 Response to complaints, applications, letters or giving 530€ 4.102€ 17€ PERFORMANCE INDICATORS FOR THE OWNER OF THE DISTRIBUTION SYSTEM (EAC) Fine paid by EAC (€) to electricity consumers Figure 40 - Performance Indicators of ODS (EAC) 2,000 ¤ 0 ¤ 4,000 ¤ 6,000 ¤ 8,000 ¤ 10,000 ¤ 12,000 ¤ 14,000 ¤ 16,000 ¤ 18,000 ¤ Fine paid by EAC (€) to electricity consumers 2007 2008 2009 2010 2012 2013 2014 2015 2016 2011 2017 2018 2019 2020 2021 Response to complaints, applications, letters or giving Investigation of meter accuracy Investigation of voltage complaint Installation and connection of low voltage meter Notification of planned supply interruption Estimation of charges for electricity supply Construction of an overhead service line from existing LV mains Repair of main fuse after failure
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