102 Cyprus Energy Regulatory Authority In order for CERA to ensure that consumers have access to all necessary information regarding their rights, current legislation and the means of appeal available in case of dispute, it is preparing informative material, which is available in electronic format at the Points of Single Contact, namely Citizen Service Centers, in the District Offices of the MECI. PROTECTION OF CONSUMERS AND RESOLUTION OF COMPLAINTS Protection of Consumers and Resolution of Complaints The Council of European Energy Regulators - CEER, in cooperation with all NRAs, promote measures to implement the protection and upgrade of the rights of energy consumers and, in particular, vulnerable consumers. The support of CEER by NRAs is a key measure. The NRAs shall disclose the establishment of a new website which is intended solely for updating energy consumers. The CEER website which is exclusively addressed to energy consumers is https://www.ceer.eu/consumers. Performance Indicators Exercising the powers conferred on it by the Law Regulating the Electricity Market and its amendments, following the approval of the Council of Ministers and the submission to and approval by the House of Representatives, CERA has adopted the Law Regulating the Electricity Market (Performance Indicators) Regulations of 2005 - KDP 571/2005.
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