105 Annual Report 2021 Figure 41 - Performance Indicators of EAC supplier PERFORMANCE INDICATORS 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 1 Replying to complaints regarding electricity bils 51€ 103€ 68€ 171€ 51€ 427€ 222€ 120€ 17€ 51€ 34€ 17€ 2 Arrangement of appointments 3 Meter reconnection requested by consumer 957€ 453€ 333€ 188€ 111€ 333€ 1.230€ 931€ 803€ 299€ 868€ 102€ 470€ 26€ 4 Meter disconnection requested by consumer 3.298€ 1.853€ 1.477€ 1.238€ 1.853€ 5.551€ 4.501€ 4.231€ 2.203€ 948€ 2.015€ 273€ 60€ 34€ 5 Reading meter usage 9€ 6 Response to complaints, applications, letters or giving informations Table 6 - Performance Indicators of EAC Supply * This indicator is included in indicator (8) of EAC as ODS PERFORMANCE INDICATORS FOR THE SUPPLIER (EAC) Fine paid by EAC (€) to electricity consumers 1,000 ¤ 0 ¤ 2,000 ¤ 3,000 ¤ 4,000 ¤ 5,000 ¤ 6,000 ¤ 7,000 ¤ Fine paid by EAC (€) to electricity consumers 2016 2015 2014 2013 2011 2010 2009 2008 2007 2017 2012 2018 2019 2020 2021 Reading meter usage Meter disconnection requested by consumer Meter reconnection requested by consumer Replying to complaints regarding electricity bils
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